Be Able to Reduce Barriers in Communication

Unit 001
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
Outcome 3 – Be able to reduce barriers to communication

As communication is key to so many areas of our lives, when a barrier exists we cannot relay information effectively. These barriers can be as simple as too much noise to enable effective communication or can be as complex as not sharing the same language or dialect.
Barriers to communication;

Physical – A noisy environment, cancelled meetings or distance.

Organisational – Unclear role’s within the setting or poor methods of communicating.

Attitudinal – Conflicting personalities, poor attitude to work, lack of support or differing views.

Personal – Health or personal problems, psychological disorders, close friendships or hearing/sight needs.

Language and Culture – English not first language, different cultures or misunderstandings.

Presentation of Information – Poorly presented written information with incorrect details.

Once we have identified a barrier in communication it is important to seek advice and try to overcome these barriers using the most appropriate means. This may involve setting up a meeting to help solve a misunderstanding or seeking advice from a relevant service to help break down the barrier.

Initially advice should be sought from your manager, they can then suggest a relevant course of action and ensure you are seeking help from the correct person or organisation. This may involve your settings SENCO, a translation service, clarifying communication within your setting or a period of further research to help you understand why the barrier exists. In some cases the use of an Advocacy Service may be necessary to ensure the opinions and views of an individual are expressed clearly, especially in instances where someone is unable to express themselves.

Once the appropriate action has been taken to lift the barrier in your communication it is necessary to...