Unit 51 Outcome 1 Understand Why Effective Communication Is Important in the Work Setting

Unit 51 outcome 1 Understand why effective communication is important in the work setting

Before examining the different reasons people communicate, we must start by determining a view to what communication is. Communication can be defined as information transfer. This can be the exchange of thoughts, messages, feelings. The way we transfer information is by speech, signals or writing, to express oneself in such a way that one is readily and clearly understood. 'We all use a variety of communication techniques to both understand and be understood.'

Methods of Communication (body language, speaking, writing or visual aids):

One Way - 

? Memo, fax, e-mail, voice mail, letter.

Two Way

* Phone call, in-person.


? Team meetings, consulting, consensus, and decision making, group problem solving.

Sharing ideas through communication has meant that each generation of humans has been able to refine and improve the previous generations work. Communication plays a vital part in our survival, for example a baby screams (which is a form of communication) when it is hungry. Our survival and success as humans has been dependant
We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another way of being able to maintain relationships is to have small talk. It will make people feel welcome and secure, especially as you will be showing them that you care enough to take an interest. We also communicate to give and receive information, be it verbally, on paper, or through electronic methods such as emails and faxes, it is essentially important that it is shared...