Unit 501 Use and Develop Systems That Promote Communication (Shc51)

UNIT 501

1. Be able to address the range of communication requirements in own role.

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
As a social care professional, I am required to communicate with both individuals and groups, whether they are the people I manage directly, senior managers, the service users or their family and professionals.   Communication is an essential part of a caring relationship and helps to encourage trusting relationships.
In my care home the service users I have to communicate with, are so different between them. There are a few service users that are non verbal, but understand everything that u say, with other service user I have to use Makaton, and the rest of the service users are verbal.

I will communicate with them using several methods including: face to face meetings, training, consultation, undertaking assessment and planning, writing and delivering reports and networking.

Also I will need a range of communication skills, like, listen, disseminate information, deliver information, provide and receive feedback, use questioning to clarify, take written notes, formulate responses, negotiate, debate and compromise, and make decisions.
1.2 Explain How to support effective communication with own job role
The interactions I have with the service users are highly dependent on my choice of communication method. People have a variety of support needs and communicate using a number of techniques, and their individuality and diverse backgrounds will also impact on how they choose to communicate.
I must be aware of how I interact with the people I am supporting, and ensure that they have the necessary tools to interact with me.
• Service users need to be able to provide feedback and reviews of the support and services that they purchase, they need to be involved in consultations about changes to...