Use and Develop Systems That Promote Communication

EVIDENCE NO: | |
DATE: | |

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DIRECT OBSERVATION |  | REFLECTIVE ACCOUNT |  |
QUESTIONS |  | EXPERT WITNESS |  |
PRODUCT |  | WITNESS TESTIMONY |  |
PROFESSIONAL DISCUSSION |  | ASSIGNMENT/PROJECT |  |

CANDIDATE NAME: | Martin Stringer |

| UNIT, LEARNING OUTCOMES | ASSESSMENT CRITERIA |
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.”The above statement makes a huge impact, and in the role of the manager this is so true. Communication needs to begin with foundations of openness and transparency.Everyone is different with their own individual communication styles. In my daily life I deal with a wide range of personalities and abilities and my own communication style has to deliver to a diverse group with differing skill sets, and communication abilities.At the heart of all my communication is with TCF SU’s. Their disabilities range from Cerebral palsy, learning disability and hydrocephalus to brain injury and sensory impairments. It is important therefore that my communication is precise clear and accurate.I also work with a number of Su’s who have little or no speech. This is when having good communication skills comes into its own, particularly being able to understand non-verbal communication, eye and body movements and being able to interpret body language. It is important to note that about 90% of what we communicate is nonverbal They may also use communication aids such as a dynavox [voice box] or pictures.I have also a wide range of experience in communicating with adults who have learning disabilities, the vast majority of whom have a specific communication need. 4 out of 5 people with severe learning disabilities have no effective...