Unit 501 Communication

Unit 501 - Use and develop systems that promote communication.

      1.1 I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within our care home together.   Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance.

      1.2 We communicate a lot through body language as we do with words. This includes facial expressions, eye contact, our stance or movement of arms, hands and legs.   Effective body communication could be an open body stance focusing your eyes on the service user or individual whereas bad body communication, crossing your arms and legs and also sideway glances could block effective communication.   Communication skills involve ‬the use of verbal as well as the non-verbal communications. ‬The verbal communication skills include speaking, ‬listening and ‬perceiving ‬the messages. ‬The non-verbal communication includes the ‬following skills which can lead to perceptions:
Facial expression
Eye movements
Volume of voice‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
      1.3 There are a lot of communication barriers which we face on a daily basis.   Sometimes the signals or messages we send are sometimes misunderstood and this is when communication breakdown occurs. It is essential to deal with these communication barriers so as to ensure smooth and effective communication.   When people communicate sometimes we do not adjust our communication...