Unit 501

Sarah Stacey Level 5
Unit 501

Communication is the most important factor in my organisation, clear communication at all times is required.   The groups and individuals whom I communicate with on a daily / weekly basis are service users, families, social workers, health professional including sexual health nurses, youth justice service, police, sexual exploitation team, safeguarding board, members of the local community and education providers.
Communication between me, staff and service users is on a daily basis, with the other services listed communication may be daily or weekly depending on concerns or issues within the organisation. The way to communicate effectively is to listen and to be able to understand what the person is saying, don’t interrupt or finish sentences as this can appear rude and appear that you are trying to rush the person on or are disinterested. Use the correct communication techniques that are required such as verbal, written or picture cards. By having good communication skills this will promote effectiveness within the staff team.
Communication involves the reciprocal process in which messages are sent and received between two or more people.
(Brazler Riley 2008)
I support effective communication within my organisation by recognising the needs of others; I do this by conducting one to one supervisions and appraisals. The reason of my communication is also to ensure work is completed and their performance is of good standard, that they understand what is required of them. This is recorded to clarify communication is clear.
I conduct team meetings monthly to help support the team and the involvement of staff with their ideas/ plans, also taking part in decision making.
The way I communicate with service users has to be done differently to the way I communicate with adults and professionals; the reason of this is because their level of understanding is different so I adapt to meet their individual communication requirements and...