Unit 2.3

3.2 – describe the main differences between communicating with adults and communicating with children and young people.
Communication with adults | Communication with children |
Formal language | Formal language |
Informal language | Informal language |
Sarcasm | Simple terms |
Grown up humour | Explain things allot more |
Eye contact | Encourage |
Address by first name | More body language |
| Different tone |
| Enthusiastic response |
| Finding common ground |
| Address by “Mr., miss” |
| Questioning |

3.3 – identify examples of communication difficulties that may exist.
  * Foreign language
  * Deafness
  * Dyslexic
  * Impairment ( hearing or visual )
  * Autistic

3.4 – describe how to adapt communication to meet different communication needs.
Deafness – be in front of the person in case they need to see lips moving, speak clearly so can understand movement of the lips and use sign language if child can use sign language too. Ask them to write things down if you do not understand them or write things down for them if he/she doesn’t understand you. Use pictures and objects to explain and help them to understand.

3.5 – describe how to deal with disagreements between:
  * The practitioner and children and young people - Situations require you to keep calm. Do not raise your voice or be to animated in your actions. Try to use your negotiation skills to calm the situation and stay rational at all times. Resolve through negotiation or discussion. Do not be drawn into having a disagreement with a child. Do not discuss anything with them until you have both had time out.

  * The practitioner and other adults - Approach and speak in a positive manner also have positive body language. Furthermore remain calm and polite, may be step back from the situation, take a pause. In addition to that be understanding and sensitive and always listen to points of view. Finally Move away from the other children or parents,...