Unit 1: Use and Develop

Unit 1: Use and develop systems that promote communication
1: Be able to address the range of communication requirements in own role.
1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish
In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me, both consultants and care staff. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. In particular when dealing with service users , I must identify their preferred method of communication and it should be acknowledged and respected when supporting them. Communication is a basic human right and is their major way of communicating their needs and preferences.
A few examples of groups of people that I either have or would possibly come into contact with and who have specific communication needs are:
  * Sight Limitation or Loss . Sight plays a vitally important role in communication as more than 90% of how we communicate is through non verbal communication. This takes the form of body language, our stance, facial expressions and hand gestures. A person without sight will miss out on all of this information. Sight loss can happen either before of after birth , losing sight after birth or later in life can create acceptance difficulties and the need to seek and alternative communication method.
  * Learning Disabilities. Many individuals with a learning disability develop some form of communication need,...