The Role of the Health and Social Care Worker (Hsc 25)

Outcome 1: Understand working relationships in health and social care

Explain how a working relationship is different from a personal relationship.
Working relationships are strictly professional and must be maintained at all times. At NUH, it’s imperative that we as employees maintain this with all our colleagues, whether you get on well with that person or not, everyone is treated equally and with the same respect. This also, if not more so, implies to colleagues you get on especially well with. It’s always nice to work with a ‘friend’ however, whilst on Clinic topics of discussion must always remain work related, particularly if around patients and Doctors.  
Working relationships involve every employee, no matter the job role. For example, when working on different clinics with different doctors we as HCA’s must refer to doctors with their title. i.e
‘Dr Edwards’ This not only shows a level of respect but also ensures professionalism within the hospital for patients. In some cases, we can be on first name terms with doctors, however we must ensure we maintain this level of professionalism when in the workplace especially when around patients.
      Describe different working relationships in health and social care settings.
There are hundreds of employees working within the hospital all with different Job roles. I have listed a few below…
• Cleaners
• Porters
• Consultants
• Doctors
• Surgeons n
• Engineers
• Security
• Specialist nurses
• Nurses
• HCA’s
• Technicians
These job roles are of a wide variety. Each with their own responsibilities and each vital to the day to day running of the hospital. Which is why it’s absolutely vital that everyone is treated with the same manner of professionalism and respect. Despite the difference in pay or accountability every role is important and should be treated as such.
An example of how these roles work with one another on a day to day basis is as follows…
During a clinic a patient has arrived...