Review the Range of Groups and Individuals Whos Communication Needs Must Be Addressed in Own Job Role

1.1.5 Use different means of communication to meet different needs

Makaton Signs and Symbols Body language Facial Expressions


Lip reading Written word Texts E mails Sign Language
Above are just some of the means of communication, i will in the following case study, show different means of communication to meet different needs. By using different means of communication to meet different needs we are providing the individual with a person centred approach.
Case Study
Miss A is a 32 year old individual who has a variety of disabilities, including downs syndrome, epilepsy and has impaired vision. She is an individual who uses a wheelchair when outside her home enviroment due to her instability caused by her eye sight. Miss A also has very minimal speach, she is able to use key words, when comfortable with others and the enviroment. She lives in a residential unit, where she receives support from care staff for most day to day activities and for some personal care. Staff also support Miss A with the taking of her medication. She has many activities that she likes to do including Movie Club, Art Club and goes once a week to a day centre, where she is able to socialise with her friends. Within the care home Miss A has a good relationship with her carers and they know her well after caring for her for a number of years. Miss A has a mother who visits her as often as possible but is becoming frail in her older years. When Miss A lived at home with her mother, she used Makaton to communicate with her.
Miss A uses a variety of communication systems to communicate with those involved in her life. The staff within her residential home are able to read Miss A's facial expressions when she is trying to communicates her likes or dislikes, they are also able to understand some of the emotions expressed by Miss A by her body language. The staff have also been given some basic...