Ops571 Process Improvement

Process Improvement Plan

Kyatana S. Derrett

University of Phoenix


March 21, 2011

Lloyd Krieger

      Statistical process control (SPC) has the capability to provide a crucial analytical tool to properly understand in case a process comprises any flaws (Chase, Jacobs, & Aquilano, 2006). It also makes it easier to make a decision about any variation related to quality control and its capability to make a process become more effective. The control chart (Figure 1.1) provides the measurements of 4 weeks of data that have been plotted (Figure 1.2) based on Monday through Friday and the amount of time that it took to get our meals ready per the flowchart (Figure 1.3). Correct statistical evaluation, in conjunction with appropriate planning, provides useful data to make correct decisions depending on the relevant data that was gathered. Planning is important when you're thinking of the analysis of this type of process so as to reach the ideal result (Chase et al., 2006).

            A possible reason behind the variation in the amount of time it takes to prepare our food in the morning is the fact that there are several obstacles in the way. The major obstacle is inefficiencies of my family members not planning ahead and another being the failure to adhere to the established schedule. In this scenario, the process is not flawed but rather the users of the process are flawed. It has become a matter of will more than capacity or capability.   There is more than enough time and food available to make the process run smoothly, and if the family were to only follow the morning kitchen guidelines, the flow would be virtually free from bottlenecks.

      With spring being here and summer quickly approaching, there will be a marked reduction in the amount of time required for the morning routine. These two seasons bring about a change in the eating habits and routines of my children, which takes them out of the process almost completely. Summer,...