Level 5 Diploma Unit Shc 51

City and Guilds level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples services (England).

The effectiveness of communication within the work place.

Unit Number SHC 51

Louise Clark

10th February 2013

                                                                                                                                                      Page No
Introduction                           3
My ability to address the range of communication requirements within my role. 4
My ability to improve communications systems and practices that         support positive outcomes for individuals 6
My ability to improve communication systems to support partnership working. 7

My ability to use systems for effective information management. 8

Conclusion 9

The following report outlines and discusses the effectiveness of communication within my work place between myself, my staff team, our service users, their families and all relevant outside agencies.   Within this I will analyse the barriers and challenges to communication within my own job role and suggest strategies that may overcome these barriers.   I will evaluate the effectiveness of the existing systems and practices that are in place and propose any improvements and address any
shortcomings found.   Following on from this I will propose improvements to the systems for partnership working and demonstrate the use of information management systems that meet legal and ethical requirements.
Verbal communication is more often than not the most immediate and efficient way of communicating with another person and it can also be the most effective way to establish a relationship.
Staunton (cited by Sussex and Scourfield 2004 page 200) suggests that there are six C’s to effective communication
  1. Clear
  2. Concise
  3. Courteous
  4. Constructive
  5. Correct
  6. Complete