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1.1: Not all individuals communicate in the same way. Person-centred care can only be delivered, if service user’s communication needs are known and met. At the first step, care worker need to acknowledge what communication method is preferred by service user. Thereafter, it is care worker’s responsibility to use the preferred method of communication, because this is the major way, how that particular person can express his/her needs and preferences.
1.2: As a care worker, it is my responsibility to promote independence, respect dignity and deliver person-centred care. I need to enable individuals to express their needs and give them support. Encourage them to communicate whilst being patient. Provide the appropriate equipments/aids. Active listening is also very important (body language, gestures, facial expressions).
1.3: Barriers could be
  * physical, like walls, long distance, noises, poor lighting
  * speaking different language
  * people with other cultural background
  * sensory loss (blind, deaf..)
  * individual factors, such as negative behaviour, agression, stress, illness,
  * they may not be able to speak for some medical reasons (eg: stroke, dementia)
  * they might have sensory impairment, eg: deaf people use BSL and/or pictures; blind people often use braille
1.5: Methods: written, oral, body language, sign language, PECS, Makaton
Aids: hearing aids, BSL, body language, pictures and symbols, interpreters, translators, speaking computer programmes (speech + picture)
1.6: If communication needs are not met, individuals cannot express their needs, wishes, preferences, therefore person-centred care cannot be delivered. Service users may become upset, distressed, angry, disappointed, unvalued etc. which will make them more vulnerable. in helath and social care it’s our duty to ensure service user’s needs are met. Without proper communication this is impossible. It is also our responsibility to encourage and support them to...