H&M Supply Chain Management
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TENTH EDITION
Operations Management
PROCESSES AND SUPPLY CHAINS
GLOBAL EDITION
LEE J. KRAJEWSKI
Professor Emeritus at The Ohio State University and the University of Notre Dame
LARRY P. RITZMAN
Professor Emeritus at The Ohio State University and Boston College
MANOJ K. MALHOTRA
University of South Carolina
Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Editorial Director: Sally Yagan Editor in Chief: Donna Battista Senior Acquisitions Editor: Chuck Synovec Senior Acquisitions Editor, Global Edition: Steven Jackson Editorial Project Manager: Mary Kate Murray Editorial Assistant: Ashlee Bradbury Director of Marketing: Maggie Moylan Executive Marketing Manager: Anne Fahlgren Marketing Manager, International: Dean Erasmus Senior Managing Editor: Judy Leale Production Project Manager: Mary Kate Murray Senior Operations Supervisor: Arnold Vila
Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearson.com/uk © Pearson Education Limited 2013
Operations Specialist: Cathleen Peterson Creative Director: Blair Brown Senior Art Director, Interior: Kenny Beck Art Director, Cover: Steve Frim Text Designer: Tamara Newnam Cover Designer: Jodi Notowitz Manager, Visual Research: Karen Sanatar Photo Researcher: PreMediaGlobal Manager, Rights and Permissions: Hessa Albader Cover Art: © DigitalGenetics – Fotolia.com Associate Media Project Manager: Sarah Petersen Media Project Manager: John Cassar
The right of Lee Krajewski, Larry P. Ritzman and Manoj K. Malhotra, to be identified as authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Authorised adaptation from the United States edition, entitled Operations Management,...
Operations Management
PROCESSES AND SUPPLY CHAINS
GLOBAL EDITION
LEE J. KRAJEWSKI
Professor Emeritus at The Ohio State University and the University of Notre Dame
LARRY P. RITZMAN
Professor Emeritus at The Ohio State University and Boston College
MANOJ K. MALHOTRA
University of South Carolina
Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Editorial Director: Sally Yagan Editor in Chief: Donna Battista Senior Acquisitions Editor: Chuck Synovec Senior Acquisitions Editor, Global Edition: Steven Jackson Editorial Project Manager: Mary Kate Murray Editorial Assistant: Ashlee Bradbury Director of Marketing: Maggie Moylan Executive Marketing Manager: Anne Fahlgren Marketing Manager, International: Dean Erasmus Senior Managing Editor: Judy Leale Production Project Manager: Mary Kate Murray Senior Operations Supervisor: Arnold Vila
Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearson.com/uk © Pearson Education Limited 2013
Operations Specialist: Cathleen Peterson Creative Director: Blair Brown Senior Art Director, Interior: Kenny Beck Art Director, Cover: Steve Frim Text Designer: Tamara Newnam Cover Designer: Jodi Notowitz Manager, Visual Research: Karen Sanatar Photo Researcher: PreMediaGlobal Manager, Rights and Permissions: Hessa Albader Cover Art: © DigitalGenetics – Fotolia.com Associate Media Project Manager: Sarah Petersen Media Project Manager: John Cassar
The right of Lee Krajewski, Larry P. Ritzman and Manoj K. Malhotra, to be identified as authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Authorised adaptation from the United States edition, entitled Operations Management,...