Gain Access to Homes


Care and support workers ensure the security and safety of the home and the service user at all
times when providing personal care.
Clear protocols are in place in relation to entering the homes of service users which cover:
• knocking/ringing bell and speaking out before entry
• written and signed agreements on key holding
• safe handling and storage of keys outside the home
• confidentiality of entry codes
• alternative arrangements for entering the home
• action to take in case of loss or theft of keys
• action to take when unable to gain entry
• securing doors and windows
• discovery of an accident to the service user
• other emergency situations
Identity cards are provided for all care and
Identity cards are provided for all care and support staff entering the home of service users. The cards
should display:
• a photograph of the member of staff
• the name of the person and employing organisation in large print
• the contact number of the organisation
OUTCOME: Service users are protected and are safe and secure in their home, except for
employment agencies solely introducing workers.
Domiciliary Care – National Minimum Standards• date of issue and an expiry date which should not exceed 36 months from the date of issue
The cards should be:
• available in large print for people with visual disabilities
• laminated or otherwise tamper proof
• renewed and replaced within at least 36 months from the date of issue.
• returned to the organisation when employment ceases

All staff must carry I.D and show when entering an individual’s home to ensure safety. A handover either by the means of verbal communication between staff members, when changing shift, or by the means of a service handover sheet, must be completed before the end 0f each person’s shift. Individuals preferences such as allowing staff to let themselves in, should only be allowed if...