The Role of Information Technology in Business Process Reengineering in the Contemporary Business Firm:

ESAMI EXECUTIVE MBA

RESEARCH PROPOSAL

TOPIC:

The Role Of Information Technology In Business Process Reengineering In The Contemporary Business Firm:
A Case Study Of A Leading Bank In Kenya.

Prepared by
Paul B. Mureithi
Reg. No. 5NB100/01
April 2003.

TABLE OF CONTENTS

|SECTION NUMBER     |TITLE                                                                                 |PAGE           |
|1                   |Research Topic                                                                       |1               |
|2                   |Background                                                                           |1               |
|3                   |Research Question and Objectives                                                     |5               |
|4                   |Research Methods                                                                     |5               |
|5                   |Time scale                                                                           |7               |
|6                   |Resources                                                                             |7               |
|7                   |References                                                                           |9               |
  RESEARCH TOPIC

The role of Information Technology in Business Process Reengineering in the Contemporary Business Firm: A Case Study of a Leading Bank in Kenya.

  BACKGROUND

Many business enterprises will freely admit that there has been growing pressure on their resources in recent years as a result of increased competition, customer demands, ever-changing regulatory conditions   and scarcity of inputs for their production processes. Of these factors, the greatest source of concern for the businesses has been the dynamic nature of customer expectations. Today‚Äôs customer is more enlightened about the quality of goods and/or services to expect from an organization. Many customers have a...