Case Scenario

Characteristics and skills play an important role in human services. It is vital for both clients and practitioners to maintain a trusting relationship. Prior to rendering services, the practitioner informs the client of confidentiality. Through confidentiality, the client is aware any disclosed information will be safe-guard. However, clients are also informed with the duty to warn. At anytime a situation encounters danger or threat, by law the practitioner will involve authority or a third-party. Practitioners use a wide range of skills in working with clients. Skills include empathy, listening, observation, communication, and patience. Regardless of the situation, practitioners are prepared to provide services to diverse clients.
Continuing on with my paper, I will be explaining three different scenarios. Each scenario will provide the individual's demographic and a description of the issue or challenge. I will then explain how I plan to provide service to the clients based on the skills I have provided.
Scenario #1
Jack is a 5 year old Caucasian boy who has been brought in by his mother. Mother is concerned about Jack's behavior and learning disability. Mother is anxious that Jack seeks treatment immediately because he will be enrolling as a kindergartener after summer is over.
In this situation, I will maintain a casual conversation about Jack and the concerns mother has about her son. While speaking to mother, I am also observing Jack as he was given an activity book to work on. Mother complains, "Jack does not listen, he can't seem to understand and do things on his own, I don't know how to deal with him." As a reply, I state, "I know it's a challenge in working with your son." Continuing on with a conversation, mother explains Jack does not speak very often, can't write, and loses focus. As I observe Jack, I noticed he made no attempt on working on the activity book. The book is still closed with the crayon box shut on top of the book. I approach Jack,...