Business and Admin

Unit four: Principles of supporting change in a business environment


You should use this file to complete your Assessment.
  • The first thing you need to do is save a copy of this document, either onto your computer or a disk
  • Then work through your Assessment, remembering to save your work regularly
  • When you’ve finished, print out a copy to keep for reference
  • Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 3 pages and is made up of 3

Section 1 – Understand why change happens in a business environment

1. Explain why change happens in a business environment.   You should include at least three reasons in your answer.

Reasons for change in a business environment may include:
internal factors
• A business wants to reduce waste and costs
• A business launches a new product
• A business introduces 24-hour customer support
• A business introduces quality management techniques

External factors
- Political factors
Examples include:
• Government (policies, regulations, grants and the government as a client or customer)
• International (conflict, political change, pressure groups and trade policies)
• Legislation (domestic, European, future legislation, and international legislation)
- Economic factors
Examples include:
• Domestic (competitors' behaviour, economic performance of businesses in the UK, trends, tax and interest rates)
• International (competitors' behaviour, economy, economic trends, tax, interest rates, exchange rates and trade issues)

Social factors   that can affect and organisations are:
-age of a buyers
-changes in fashion trends affect garmet and textile business
- a luxury shop located in a lowe income area.
-if I want to open a restaurant   I have to check if is not an area with...