Assess Own Performance in a Frequently Used Method of Communication

Outcome 1: Understand the Purpose of Planning Communication

1.4 Describe Different Methods of Communication and When to Use Them

Communication can be classified as: verbal or non-verbal, formal or informal.


  • Verbal communication is the most important, common, and effective type of communication. Speaking directly and listening helps us understand each others' emotional needs.

  • Effective verbal communication has as much to do with how well you listen to others as it does with how you speak to them.


  • Nonverbal communication means writing, but also refers to sign language, facial expressions, and gestures. Nonverbal communication is less effective than verbal communication—it's always better to be direct—but it's still important for you to pick up on non-verbal cues.

  • Nonverbal communication can enhance verbal communication. Body language and facial expressions are usually honest, and can help convey sincerity.

  • Some people—including but not limited to those who are hard of hearing—primarily use nonverbal communication in the form of sign language, gesture and facial expressions.

Informal Communication

  • Informal communications are face-to-face interactions that occur incidentally throughout the day. They can be work-related or not, verbal or nonverbal.

  • Some examples are: a chat about something non-work related in the lunch room, a quick email asking about the status of a project, or a sticky note asking for an impromptu meeting, to name a few.

Formal Communication

  • Some types of communication conform to official expectations or protocol, are recorded in some way, or are planned and rehearsed ahead of time.

  • An example of formal verbal communication would be a scripted presentation. Nonverbal formal communication includes written items such as annual reports, terms of employment, and contracts.

2.4 Explain the Reasons for Selecting and Using Language that Suits the Purpose...