Addressing Challenges of Groups and Teams

Addressing Challenges of Groups and Teams
Amanda Wallace
May 24, 2010
Paul Wallace

In order to effectively create a training program that will help the organization to succeed, WorldCom, we need to understand what a work team is.   Robbins & Judge defines work team, “generates positive synergy through coordinated effort, efforts result in a level of performance that is greater than the sum of those individual inputs”(p. 339). This is why we are going to address the organization as a team not a group, for they need to work as a team and not as an individual for the company to succeed. This paper is going to discuss the challenges and benefits of communication, collaboration, and conflict, to increase the effectiveness teams, along with a training program that could have help WorldCom with its unique challenges such as with all the acquisitions. But first we are going to look at the challenges and benefits of communication, collaboration, and conflict management.
Benefits and Challenges of Communication, Collaboration, and Conflict Management:
“Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information” (Robbins & Judge, 2007, p. 368).   These four areas support the cohesiveness of the team and guide them to reach the end results of the team. Team/Groups need to learn to communicate with each other for if they fail at this function the group as a whole will fail as well. Having good communication will benefit the group by:   allowing the team members to give feedback and receive honest performance feedback from other members, allow for better understanding of what are the task at hand, and when conflicts do arise they are able to address them openly and honestly and move on quickly. When a team does not have good communication there could be confusion on their roles as team members, by having confusion on between members there could be challenges that need to be...