Actions to Take If Someone Tells You They Are Being Abused

Stay calm and listen to them,
Take what you are being told seriously,
Be aware that medical evidence might be needed,
Offer them support to help them to stop the abuse happening,
make a written note of what you have been told and
contact social services or the police.
Do not
Press the person for more details (these will be taken at a later date).
Do not assume that someone else is aware of the situation and will take action.
Do not contact the alleged abuser.
Do not promise to keep the disclosure secret.
Do not be afraid to contact social services or the police to discuss the disclosure.

The vulnerable person’s wishes are crucial in determining what action to take All
people have a right to make choices, insofar as they are able, and maintain their
independence even when this involves a degree of risk. Where the individual
chooses to accept this risk, their wishes should be respected within their capacity to
anticipate and understand the level of risk and the possible consequences.
A referral and subsequent investigation are important
• to obtain an initial assessment of the incident and situation including
identification of factors which may have caused/contributed to abuse.
• to protect the vulnerable adult.
• to ensure the vulnerable adult's physical and emotional condition is assessed
and treated.
• to assess the degree of risk.
• to prevent further abuse.
• to achieve the best possible outcome for all concerned (including others who
might be exposed to the same danger).
• to collect evidence for any appropriate legal proceedings or disciplinary
procedures without delay.
• to evaluate the need for a more comprehensive assessment.
• to determine the need for an inter-agency planning meeting/case conference.
• To decide what action should be taken if the service or its management have
been culpable, ineffective or negligent.
• Give consideration to...