[001.1] Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
To express needs, to share ideas and information, to reassure, to express feelings, to build relationships; socialise, to ask questions and to share experiences
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings and emotions, to give encouragement and show others they are valued.
Communication is an essential tool we can use to meet the needs of our residents. It is a basic requirement of my job to communicate with residents and their families and other members of staff. Communicating with other staff members ensures effective team work.
Residents communicate with carers to express their needs and preferences. I will talk or use visual aids about the options and choices available to the residents to allow them an informed choice regards their care.
1.2 Explain how communication affects relationships in the work setting
Communication can lead to good or poor service within the home.
Good communication with residents encourages participation in activities therefore promoting equality within the home. The service user can gain the trust and understanding from you and therefore communicate better the needs that individual requires.
Good communication amongst staff encourages a better working relationship and better service given to the resident.
Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst the rest of the staff, for example a resident having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listening and understanding that the service user hates and gets very...