Unit 501


Unit 501 Use and develop systems that
promote communication
Learning outcome 1. Be able to address the range of communication requirements in own role
Assessment criteria
The learner can:

1.1 Review the range of groups and individuals whose communication
needs must be addressed in own job role
Individuals who have communication problems need support to enable them to express
themselves effectively. It is therefore important for you, in your managerial role, to be
aware of the individuals preferred method of communication and also to support the
individual to use their preferred method. Individuals have the right to communicate
through their chosen method and their choice should be acknowledged and respected
by supporting them. The individual’s right are particularly important when using specific
communication methods and language because it’s their major way of communicating
their needs and preferences. Communication is a basic human right. Without
communication the individual is unable to realise or exercise their rights. Under the
Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If
unable to communicate they would be denied these rights.
Depending on the area of care in which you work you may be dealing with a certain
group of people with similar communication needs, for example: learning disabilities,
dementia, deaf, blind, stroke etc. Below are sample groups/individuals and the type of
communication needs they may require:

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Sensory disabilities
Disabilities which affect an individual’s senses, and in turn affect communication,
include hearing loss and sight loss. These are the two main senses on which humans rely
to interact with their environment. Without sight or hearing (or indeed both)
communication will be affected...