Unit 4223-302: Promote Communication in Health, Social Care or Children’s and Young People’s Settings.

Unit 4223-302: Promote communication in health, social care or children’s and young people’s settings.

Outcome 1: Understand why effective communication is important in the work setting.

1. Identify the different reasons people communicate.

People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships; socialise, to ask questions, to share experiences. We communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
People live and communicate within a range of different groups and communities, including families, neighbourhoods, workplaces, schools and colleges, activity groups, commercial settings, professional services, etc..
The nature of communication is very different dependent on the circumstances. Communication can be personal and intimate with people who are very close, formal, informal, etc..
An effective communication is an essential tool a health or social workers can use to meet the needs of clients or patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff and other organisations on a daily basis. Communicating with other staff members ensures effective team working. It also ensures any health and safety issues are recognised and reported.

2. Explain how communication affects relationships in the work setting.

Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisor and whole Trust. No matter who we communicating with, strong communication skills are an absolute must. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party. The message must be understood...