SHC21 – Introduction to communication in health, social care or children’s and young people’s settings.
1.1 Communication is part of everyday life and is very important. We need to communicate with the people around us to ensure that we can understand each other and work together in a harmonious environment. There are many reasons why people communicate; one of the main reasons of communication is to give information.   For example, during a home visit a parent would need to tell the practitioner any information about their child that concerns their health as it would be vital for the staff working with the child to know if they had any conditions that may be affected whilst in the setting. This would ensure that all the staff would be aware of any problems whilst the child is in their care. Another reason why people communicate is when we express a concern and need to work together to find the best possible outcome. This sort of discussion could happen between a manager and a member staff if they were to find any sort of unusual mark on a child. This sort of information would only be expressed to anyone that ‘needs to know’ and would be followed up accordingly. Finally, we communicate to give instructions. This could be to children in a setting to teach them the routine for the day and teach them why structure and routine is important.
1.2 Effective communication is very important in all aspects of work as it creates a safe and healthy environment for staff, parents and children within the workplace. Maintaining an effective communication system means that the possibility of mistakes is very low and ensure that the level of care is at its highest. It is important that staff work as a team so that all targets are met. For example, if a child in our setting has many health problems and has had multiple operations. She can only be picked up in a certain way as her body is very fragile.   It was important that the manger informed this to all members of staff in the...