Ops 571 Week 2 Quiz

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1.) In the pull system, which of the following is the partner that begins the process of pulling?


Quality control personnel


Executive management


2.) Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?

SPC tools and bottleneck analysis

Customer surveys and gap analysis

Decision trees and stakeholder analysis

Plant audits and statistical tools


3.) Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?






4.) Which of the following is a principle of reengineering?

Organize around the tasks

Capture information many times, at the source and where it is interpreted

Treat geographically dispersed resources as though they were centralized

Integrate the outcomes of parallel activities


5.) Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms?

Decision trees

Stakeholder analysis

Process dashboards

Responsibility charts


6.) Which of the following are possible examples of cycle times?

Time that a part waits in queue

Time it takes for an instructor to grade an exam

Time required to produce a batch of parts

Time to set up a new assembly line


7.) What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).