Unit Outcomes & Evidence

Unit 501 (SHC51)

Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?

Communication affects my work setting in many ways, between the service user, their families and friends, carers, senior carer and medical professionals. This may be done in person, body language, telephone calls, text messaging, emails, written correspondence. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care for the service user. In my role, it is important that I communicate in the correct way to ensure that the needs of the service user are understood and dealt with correctly. When I and the senior carer meet on the initial visit with the service user we discuss their needs and wishes to ensure they receive the right service tailor made for them. I have regular meetings with them to establish their changing needs and also regular telephone calls to ensure that everything is working well with the service they are receiving. Myself and senior carer and carers have regular meetings to discuss all of the service users and if any needs have changed, and to be sure that everyone knows what is happening if any changes have been made. This also helps if anyone has any issues that they need to raise. All meetings are recorded and care plans updated. I and the senior carer will also communicate with, other medical professionals such as Occupational Therapists, Physio’s, Ms Nurse, Doctors to discuss the service user’s needs. Communication problems vary between each individual depending on their disability or illness.
Examples of these are - 
Dementia  – this is one of the most common mental health problems within older people. It is a progressive disorder affecting the individuals memory. It affects speech, understanding, concentration and motivation.