Healthcare Communication Methods

Healthcare Communication Methods
Ily Rose Ducello
February 3, 2015
Lynn Bell

Healthcare Communication Methods
      As the administrator for The Hermitage, I like to keep our staff, faculty, and patients of our nursing home up to speed with new developments and any new changes. Our facility has been purchased by a national group. As there will be new policies to be implemented, some of our residents will need to be displaced or relocated. Unfortunately, some of our residents have difficulty with communication, no local family for support, and have indicated that they do not approve the release of their medical information. We must exhaust all efforts of communication to make this as smooth a transition as possible for all parties affected, keeping HIPAA laws in mind.
Traditional Communication
      First and foremost, traditional communication will be the first method of communication to explain to our patients the affects of this transition and to get into contact with any family members of those said patients. We will need to examine patient files and establish any contact information regarding any family member whereabouts, and make phone calls and send letters of acknowledgment to any addresses found. As for our patients, there will be disadvantages and obstacles that will be present when it comes to the task of informing our patients of this move. Misunderstandings and lack of full comprehension can be anticipated due to our patient’s comprehension and perception thresholds. To combat these reasons, nurses and staff will be focused on to find which member of faculty has built rapports with each patient. If a patient feels optimally comfortable with a staff member, he or she may be more open with that individual. The patient may listen more comprehensibly and may entrust in the staff member, which could result in an approval of the release of their medical records. All avenues of locating professionals who can assist in communication must be...