Diploma Level 3

Promote communication in health social care or children’s
And young people’s workforce

      1.1 List as many reasons as possible for ‘why people communicate’

  * To express needs
  * To share ideas and information
  * To express feelings
  * To build relationships
  * To ask questions
  * To share experiences
  * Affirmation    

      1.2 Explain ‘how communication affects relationships in the work setting’ – consider both positive and negative.

Relationships are influenced by the way we communicate, this not only includes verbal communication, but also our listening skills, our body language, gestures and facial expressions.
Communication plays a big part when working with children, to gain information from, and pass on information to parents/carers, about the child’s day i.e; how they have been, what they have enjoyed doing, and information on their daily routines, sleep, feeding etc. In my setting we use hand over books, so we are able to pass on an accurate record of the following;

Breakfast, snacks, lunch, tea and bottles…. What was provided, and how much child has eaten/drank
Sleeps….. Times and duration
Nappies….times of changes, reasons for change
Activities…. A brief description of something they have enjoyed doing
Any other business …. If there is something the child needs more of, or there is paper work for a parent to see, then it gets written here, so whoever gives handover can pass on the message.
Parents will also use this book to pass on messages, if their child has had a bad night, is unsettled for any reason, this proves helpful if the child is not dropped off by parent.
In my setting, people start at different times of the day, it is important within a team to make sure everyone receives the information needed, I tend to write down information   I am given, so I can be sure to pass it on correctly.
Good communication skills are important when welcoming new families to the setting, to be welcoming and...