Communication Skills in Helping Relationships

F/601/7300 Communication skills in helping relationships
Jessica .A

    1.1 Identify the different forms of communication used in a helping
There are many different forms of communication used in a helping relationship. Three key features of the helper include values, principles and personal moral qualities.
Listening is a fundamental skill. It is the key to effective communication. When someone listens they will have a better understanding of issues, problems, other peoples’ perspectives and experiences, different opinions, values and beliefs.
Verbal communication allows the exchange of ideas, others opinions, ideas and the ability to connect with others in this World. The way in which we talk to each other, for example, if it is slow and clear or fast and muddled, the tone in which they are speaking, for example moderate or low or high and loud and what they are saying to each other.
Non-verbal communication and body language consist of facial expressions,, gestures, eye contact, eye movement, postures and is the foundation of a relationship. Non-verbal communication is the very first impression we will get as a human being. There can be huge differences from what someone is speaking to how they are presenting. For example, someone stating they are well and feeling fine, when they are sitting there huddled up, arms and legs crossed and looking upset is an indicator that they are not speaking the exact truth, as there are inconsistencies between the verbal and non-verbal presentation.
Written communication, for example, could be an assessment to begin with. Writing a contract between the helper and the client at the beginning is another. Record keeping, keeping confidential notes on the client is another form of written communication. Also, drawing, for example in art therapy could be observed as written communication. Written communication usually has structure, style and content.
The skills, reflection, paraphrasing,...