Unit 301: Promote Communication in Health and Social Care
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Unit 301: Promote communication in health, social care or children’s and young people’s settings
1. Understand why effective communication is important in the work setting
2.1 Identify the different reasons people communicate
* Find information
* Understand policies and procedures
* Get your needs met
* Express views and opinions
* Interact with oothers
* Be heard
* Get help and support
* Set boundaries
2.2 Explain how communication affects relationships in the work setting
Good communication between colleagues creates a positive working environment and enables colleagues to work together as a team towards shared goals. This is essential to maintain the best possible standard of care for clients. Communication between the client and carer is equally as important to build trust and to achieve goals set out in their care plan. This will ensure they get the best care.
2. Be able to meet the communication and language needs, wishes and preferences of individuals
3.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
Demonstrated
3.4 Describe the factors to consider when promoting effective communication
There are many different factors to consider when promoting effective communication including body language, verbal and facial expressions. For example, voice tone can express interest or concern, body language can be used to make an individual feel more comfortable, and facial expressions can indicate our emotions. In my group setting, folding arms can indicate that a client that a client is holding something back.
3.5 Demonstrate a range of communication methods and styles to meet individual need
Demonstrated
3.6 Demonstrate how to respond to an individula’s reaction when communicating
Demonstrated
3. Be able to overcome barriers to communication
4.7 Explain how people from different backgrounds may use and/or...
1. Understand why effective communication is important in the work setting
2.1 Identify the different reasons people communicate
* Find information
* Understand policies and procedures
* Get your needs met
* Express views and opinions
* Interact with oothers
* Be heard
* Get help and support
* Set boundaries
2.2 Explain how communication affects relationships in the work setting
Good communication between colleagues creates a positive working environment and enables colleagues to work together as a team towards shared goals. This is essential to maintain the best possible standard of care for clients. Communication between the client and carer is equally as important to build trust and to achieve goals set out in their care plan. This will ensure they get the best care.
2. Be able to meet the communication and language needs, wishes and preferences of individuals
3.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
Demonstrated
3.4 Describe the factors to consider when promoting effective communication
There are many different factors to consider when promoting effective communication including body language, verbal and facial expressions. For example, voice tone can express interest or concern, body language can be used to make an individual feel more comfortable, and facial expressions can indicate our emotions. In my group setting, folding arms can indicate that a client that a client is holding something back.
3.5 Demonstrate a range of communication methods and styles to meet individual need
Demonstrated
3.6 Demonstrate how to respond to an individula’s reaction when communicating
Demonstrated
3. Be able to overcome barriers to communication
4.7 Explain how people from different backgrounds may use and/or...