Unit 501 - Use and develop systems that promote communication (SHC51)
Be able to address the range of communication requirements in own role
1.1 -Review the range of groups and individuals whose communication needs must be addressed in own job role
As part of my role as a care coordinator the purpose of communication is to share important information. Communication is a two-way process and involves active listening as well as speaking. Non-verbal communication, such as body language, is also vitally important. However, the most effective method of communication will differ in different situations. When dealing with my manager I would tend to use a variety of media such as spoken word, text message and email. When dealing with care workers language needs to be more straightforward with clear instructions given, usually in a similar way (text message, spoken word, email). On the other hand, when dealing with our clients and their families politeness is most important. Communication would normally be done by telephone or occasionally face to face. When dealing with district nurses, social workers, etc. it would be usual for more technical terminology to be used. This would usually be done by telephone.
1.2 Explain how to support effective communication within own job role
Sometimes interviewing is part of my job role, I must use clear communication, it is very important as there is a lot of information which I need to receive as well as to give. It is important to put the interviewee at ease as any such formal meeting can be intimidating. In my role as care coordinator it is important to have good communication skills in order to develop positive relationships. I need to communicate well with service users and their families, as well as with carer’s and other professionals. I use different forms of communication in my job role such as telephone, text message, email and face to face. Good communication skills are vital in my role as...