Unit Hsc 31

Unit SHC31

1.1 We all communicate for a variety of reasons. It could be that you want to get to know someone better and learn about their background. Communication is vital in the workplace to ensure continuity with care, passing on important information to colleagues and other health professionals, in order to support good health and promote a high standard service. As a supervisor, I liase daily with residents, families, PSAs, management, HSS, Gym Instructor, Wellbeing Nurse, maintenance, activities facilitator, pharmacies, hospitals, specialists, district nurses, OTs, and GPs, in order to support residents health and wellbeing within the village and community.

3.5 There are a variety of resources to access for support to communicate effectively. The first place I would go if I were having difficulty of any kind communicating with someone would be my colleagues, to determine if this is a frequent issue, and perhaps what they are doing differently in order to understand the needs of the individual. I would check the care plan and risk assessments for information. I would speak to the family and ask them to contact the GP to make the necessary referrals to the appropriate professionals such as occupational therapy, speech therapy, locksmith or EOP services, etc.

4.3 As a supervisor, I often have to notify family and/or management, although my resident isn't always happy about it. As an example, I had a situation where a resident went into hospital for suspected sickness and diarrhoea, and upon their return insisted that they were deemed not contagious. After volunteering in the Village, I was asked to get a copy of their discharge letter. When I received it, it was discovered that the official diagnoses was in fact infectious D & V. I then passed this information on to the village manager as per the policy. The village manager then confronted the resident and advised that they remain isolated for the recommended 48 hours. This caused conflict between the...