Unit Cu1515

Unit CU1515 Introduction to communication in health, social care or children’s and young people’s settings.
      1.1 Identify different reasons why people communicate.

To relay information to each other (daily records, support plans)
To find out information from individuals (service users, families, social workers etc.)
To report any concerns

      1.2 explain how effective communication affects all aspects of own work

To find out correct information about the individuals we support
To relay correct information via daily record sheets and support plans
To find any relevant information regarding the service users background via management and other support workers.

      1.3 explain why it is important to observe an individual’s reactions when communicating with them
To ensure they have understood and feel at ease with what you have said or asked.
      3.1 identify barriers to communication

Accents Sensory impairments Poor communication skills
3.4 identify sources of information and support or services to enable more effective communication
      Interpreters Hearing Aids Communication Passport (pictures) Braille
      Independent mental capacity advocate (imca)
4.1 explain the term ‘confidentiality’
        Confidentiality is a set of rules or a promise that limits access or places restrictions on certain     types of information.
4.3 describe situations where information normally considered to be confidential might need to be passed on.
      When the situation will affect the person’s health and/or safety for example….disclosing parts of someone’s medical history to ensure the individuals safety.
4.4 explain how and when to seek advice about confidentiality
      Speak to senior staff for example a manager if you think there has been or there is a risk of a breach of confidentiality.