Unit 501

Unit   501 Use and develop systems that promote communication
As part of my job I have to communicate with a variety of different people on a daily basis.   This includes: the people we support, support staff, managers and other personnel within our own organisation such as staff dealing with admin, finances and recruitment, the housing association, CQC, medical professionals, social workers, families of the people we support,   salespeople and staff at agencies supplying staff cover.

The method of communication used will vary depending on the nature of the issue, to whom I am communicating and what I am communicating.   For example, most communication with staff will be verbal, however if I need to communicate something to the whole staff team, such as an update to a support plan, I will record this in the Communications Book.

Whatever method of communication is used it is essential that I remember and use a range of skills including: listening, delivering information, taking notes, passing on information, seeking clarification of understanding, asking questions and making suggestions where compromise may be necessary.

As a manager, although I have contact and communicate with the people we support, this is not the biggest area of communication for me.   When communicating with staff I need to be informative and clear in what my expectations are, for example if a particular task needs doing to a specific timescale.   Most communication with staff is verbal, but occasionally will be in writing.   New initiatives or changes within the organisation are dealt with at team meetings.  

When communicating with my manager and other people within the organisation, this is usually either by telephone or by email.   Often I will following up a telephone call with an email to confirm the points discussed, advice given etc. to provide a point of reference if required at a later date.

The method of communication used with the people we support varies depending on the...