Unit 501

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.

Within my role as a Registered Children’s Home Manager I have the need to communicate with many different people. These include the young people we are working with, parents, teachers, social workers, Ofsted inspectors, other colleagues, professionals, and my staff team. Each of these people have different needs which means that how I communicate with them may need to be different. It is also very important to be aware of the immediate needs of the person you are communicating with for example if they are experiencing some form of personal crisis, they are upset, unwell or excited to ensure they feel valued and supported.

Each of the people I need to communicate with may need that communication using different methods for example written reports for managers and social workers, emails, forms and letters for Ofsted, teachers and other professionals. The young people I work with need me to communicate with them in language they understand, not using terminology and jargon that confuses them and means they ‘switch off’ and do not listen. Knowing my audience is important so I can adapt my communication effectively; for example with a good friend I may be upfront and blunt, however with my manager I would want to speak with more respect.

Good effective communication requires there to be trust and respect within the relationship.

1.2 Explain how to support effective communication within own job role.

Effective communication helps us to understand the person or situation. This in turn enables us to build trust and respect, resolve differences and create an atmosphere where ideas, problem solving and caring can grow.

Listening is one of the most important features of effective communication, it can make the speaker feel heard and understood, create a feeling of safety, save time by avoiding conflicts and misunderstandings and relieve negative...