Unit 501 Leadership and Management

Unit 501 – Use and develop systems that promote communication
Learning outcome 1 – Be able to address the range of communication
requirements in own role
1.1 Review the range of groups and individuals whose communication
needs must be addressed in own job role
Within the job role of manager good communication skills are essential in order
to develop positive relationships and share information with people using
services. You also need to be able to communicate well with people’s families
and/or carers as well as with your colleagues and other professionals. You need
to be aware of the individual service users preferred methods of communication
and also to support them to use their preferred method. People within the setting
have the right to communicate through their chosen method and their choice
should be acknowledged and respected by supporting them. Within my job role
there are different groups of individuals with different types of communication
needs. The groups of people within my job role include people with:


Mental health problems.

Physical disabilities – Stroke.

Age related hearing loss.

Age related sight loss.

All of the above can affect how an individual can communicate and the ways in
which they must be supported.
Dementia is a progressive disorder that can affect an individual’s long and shortterm memory. It can also affect an individual’s recognition of people or things,
speech, understanding, concentration, orientation and motivation.
Mental health problems

This is when someone experiences significant changes in their thinking, feelings
or behaviour. The changes need to be bad enough to affect how the person
functions or to cause distress to them or to other people.
Physical disabilities
When the physical disability affects the individual’s facial muscles or vocal cords,
their verbal communication can be affected. If it affects their bodily movement or