Unit 501 Effective Communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in their own job role.
As a team leader it is my role to be able to communicate to all groups and individuals. Throughout my day I change my method of communication to adapt to the individual. The residents that I and my team support have learning and physical disabilities with limited communication.   The individuals who can verbally communicate have limited capacity and prefer simple sentences which are jargon free. Other methods of communication and aids have been put in place for the individuals who are unable to verbally communicate. These include Makaton, picture cards, PECS’s boards and familiar objects. Being able to support individuals to communicate promotes choice and independence.
1.2 Explain how to support effective communication within own job role.
Within my job role as a team leader it is important to support effective communication on a daily basis. Effective communication between staff, health care professionals, residents and their families is vital when meeting the individual’s needs.
I communicate with health care professions such as the GP, Occupational therapists and district nurses. The methods that I used are emails, telephone conversations and faxes.
We have communication books which documents the shifts events. The book is completed at the end of the shift and a handover is given to the next team. This method is effective as the next team will be up to date and know what has happened. For example PRN medication is documented which is vital information that must be communicated to next team as this may lead to overdoses.
We also have a medication communication book in place which team leaders document any changes to medication, when prescriptions need completing and collecting.  
I hold monthly key worker meetings where updates or changes regarding the residents is discussed to the staff team. All meetings have the minuets taken and typed...