Unit 501 Communication

Holistic/Direct Observation/Witness Statement Professional Discussion/ Questioning Record
Tr Setting:   

Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
Communication affects my work setting in many ways, between the client, their families and friends, carers, senior carer and medical professionals. This may be done in person, body language, telephone calls, text messaging, emails, written correspondence. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care for the client. In my role, it is important that I communicate in the correct way to ensure that the needs of the client are understood and dealt with correctly. When I and the senior carer meet on the initial visit with the client we discuss their needs and wishes to ensure they receive the right service person centred for them. I have regular meetings with the client and their advocates to establish their changing needs . Myself and senior carer and carers have regular meetings to discuss all of the clients and if any needs have changed, and to be sure that everyone knows what is happening if any changes have been made. This also helps if anyone has any issues that they need to raise. All meetings are recorded and care plans updated. I regularly communicate with all health professionals involved with the client to get the best outcome for them.

Outcome 1.2: Explain how you support effective communication within your job role
 In my job role as manager it is important to have good communication skills which will develop positive relationships and share information with people using the services to ensure the best outcome for the client and for my members of staff. I need to communicate well with client’s families, carers, colleagues and other professionals on a daily basis. I use several...