Unit 301

Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings (SHC 31)

Outcome 1 Be able to understand why effective communication is important in the work setting

The learner can:

  1. Identify the different reasons people communicate

Communication is how we portray our needs, wants and desires to others. It is also used to express feelings, build relationships, to socialise with others, to reassure, to share experiences, ask questions and attain knowledge.

People communicate for a number of reasons,

. to understand and be understood
. to give and receive information and instruction
. to show empathy, opinions, feelings, knowledge and to share our opinions
. to give encouragement, support and reassurance to help build the esteem of others          
  and ourselves
. to establish and maintain relationships with others

Communication is an essential tool for all walks of life. It is how we learn and understand the world around us on a day to day basis. Communication comes in many different forms, from the written word to simple signs and drawings. A large percentage of our communication is passed to others through body language. This can include facial expression, posture and hand gestures. It is the ability and sophistication of communication that has enabled the human race to develop the diverse world we live in today.

  2. Explain how communication affects relationships in the work setting

Communication is an essential tool for any support worker or in any work setting. Clear communication between staff and service users alike is paramount in the understanding of needs, wants, desires of the Service User. It is also important to help establish clear boundaries, develop routines and to set and achieve personal goals. Communication is also how we build relationships with Service Users and more importantly, gain their trust. Communication is also important between staff in the work place....