Unit 301 (Qcf Health and Social Care Level 3)

Unit 301
Outcome 1
1.1 Identify the different reasons people communicate.
Effective communication is essential so that people’s needs and preferences can be expressed and understood. It is important for getting to know individuals, and for building social skills. People may need to express very basic needs such as feeling ill, needing the toilet. They may have an idea, or something important to say, or maybe something that needs reporting. It is important that staff recognise communication from service users, verbal and non-verbal and act accordingly. It is also important that care workers communicate unambiguously and respectfully.

1.2 Explain how communication affects relationships in an adult social care setting.
Lack of effective communication will cause confusion and misunderstanding, healthy relationships are more difficult to develop without effective communication. When people can be understood and understand others, they can build relationships. Healthy relationships within a peer can fulfil emotional needs and build confidence. It also allows cooperation and teamwork and enables people to achieve more by working with others.

Outcome 2
2.1 Compare   ways to establish the communication and language needs, wishes and preferences of an individual.
I would normally be aware if a new workmate could not clearly communicate verbally. Many workmates have an existing communication passport, which is a document giving information how to best communicate with the individual. I am familiar with and use Makaton and Signalong gestures, sometimes workmates may use their own unique gestures. On occasion a particular behaviour or demeanour can be associated with a need or preference.

2.2 Describe the factors to consider when promoting effective communication.
When people can communicate verbally they should be encouraged to do so. If people need more time to communicate effectively verbally they should be given that. Workmates preferences should be...