Unit 301- Principles of Communication in Adult Social Care Settings

Unit 301- Principles of communication in adult social care settings.

      1.1 People communicate in order to make people aware of their needs and wishes, to give or share opinions and information, to give or take instruction, to offer support or reassurance, to interact with others or to ask questions and to listen to other people.
      1.2 Communication is very important within an adult social care setting. It is essential in ensuring an individuals needs and beliefs are met. Good communication allows people to share their feelings, views and ideas and enables trust. Good communication also has a huge impact on how the staff team work together and on the quality of care given.

      2.1 Ways that you can establish communication and language needs, wishes and preferences of an individual could include spending time with and getting to know the individual, observing the individual, reading and become familiar with the individuals care plan and even speaking to the individuals friends and family.
      2.3 There are a range of different communication methods and styles used to meet an individuals specific needs. These could include Non-verbal methods, for example the use of open body language and good eye contact, picture cards, hand gestures or sign language. Verbal communication involves speaking a particular language relevant to the individual.
      2.4 It is important to respond to an individuals reactions when communicating to ensure them that you are interested in, listening to and taking into account what they trying to say

3.1 People from different backgrounds may communicate in different ways. For example by speaking a different language or by using hand gestures and signal. Ways of communicating can be very different depending a lot on a persons culture and traditions.
3.2 Barriers to communication could include certain communication techniques, health conditions, speech problems, sensory impairment, religion and cultural...