Unit 301: Principles of Communication in Adult Social Care Settings.

Adam Shore
Elite Day Services

Unit 301: Principles of Communication in Adult Social Care Settings.

Task A-i.
Identify four different reasons why people communicate?

  1. To Express Feeling.
  2. To Resolve Problems.
  3. Comfort.
  4. Provide continuity of care and giving clear guidance.

Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carer(s), colleagues and other practitioners.
1) Colleagues and other professionals - Communication between colleagues and other professionals can ensure all the aspects of care are carried out effectively.   Having good communication can lead to full understanding and make for a happy and positive working atmosphere.   It will also ensure the service user is getting all round care by communicating with other professionals such as the GP and district nurses.

2) Individuals using the service and their carers - Service users would feel safer and feel that they can trust the carer with any problem.   Carers would communicate more which would lead to the user getting the correct care.

Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.

  1. OBSERVATION - By observing someone closely you can find out which language should be used, or whether there is any disability or illness. If there is a learning disability or hearing or visual impairment then particular method or style of communication should apply for establishing effective communication.

  2. PREVIOUS RECORDS - Previous records and case histories helps us to identify the individual’s particular illness or disability.

  3. FAMILY/FRIENDS - Family, friends and colleagues who will have a great deal of information about a service user. They will have developed ways of dealing with...