Unit 301 Hsc Level 3

Unit 301: Principles of communication in adult social care settings

Outcome 1


People communicate for a number of reasons. To express needs and preferences, to establish and maintain relationships, to share opinions, knowledge, feelings and emotion. Most of all though communication is used to understand and to be understood.


Relationships in adult social care are affected greatly by communication. Good communication helps to build and maintain trust and understanding with residents, residents family and colleagues. Respecting confidentiality and following codes of best practise help a team strive towards a common goal. Good communication promotes good relationships, which in turn promotes trust and co-operation. Listening to others and respecting their values is essential to building effective working relationships. By keeping to agreements made with colleagues, asking questions, sharing knowledge and following agreed procedures, we can ensure good relationships are formed and maintained.

Outcome 2


Ways to establish communication and language needs of an individual would be to first read the individuals care plan to learn as much information as possible before talking to that person directly and using verbal and non-verbal communication skills to establish a relationship. Good body language and facial expressions will promote trust which is very important when learning about an individuals needs. Speaking to the person, other health care professionals and with family members and friends will help to further understand their needs, wishes and preferences.


The main factors to consider when promoting effective communication are your facial expressions and tone of voice. People pay far more attention to both those things than they do to the spoken word. Our body movements and posture communicate how we are feeling to other people. Moving into peoples personal space and touching them can be reassuring and a show of care...