Unit 301 – Communication and Professional Relationships with Children, Young People and Adults.

Teaching Assistant Level 3     Tina Crowther  
Unit 301 – Communication and professional relationships with children, young people and adults.
1.1 | Effective communication is essential as a teaching assistant. Without it we cannot develop positive relationships.   * Communicate and develop positive relationships by setting good ground rules from the start, achieving a trusting, positive, respectful environment.     * Feeling safe, valued and respected should be mutual.     * Demonstrating effective communication, verbally and through body language.   * Adapting to the individuals/situations is essential, as is remaining professional having a calm, friendly, approachable attitude which contributes to positive relationships being developed. Communication is how we interact, learn about our environment, make sense of day to day experiences, gain information, develop and organise thoughts/ideas, express our own and understand others feelings. We do this in two ways:     * Verbally; by listening, questioning and understanding whether individually or as part of a group. Tone and volume of voice, choice of words, written or reading.   * Body language; eye contact, facial expressions, hand gestures/movements, posture, head movements, sign language, appearance, soundsDifferent Social backgrounds, professional backgrounds and cultural backgrounds affect relationships and the way we communicate with people. Therefore these may affect the relationships and the way people communicate because of lack of understanding of each other’s backgrounds and/or culture. There are several behaviours that may be perceived differently by people. When communicating with others we need to consider the context in which we are working and need to adapt the way we communicate in different situations. We should also remember that different cultures will have their own norms of behaviour which may extend to gestures, body language and In some cultures, for example, it is...