Unit 301/31 - Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Unit 301/31 - Promote communication in health, social care or children’s and young people’s settings.

1.1- Identify the different reasons people communicate

So than, We communicate for all sorts of different reasons, to describe our needs, feelings, emotions, pain, opinions, ideas etc. The communication could be formal, or personal. It is important within a work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues at work setting is essential, so that it ensures a continuity of care for our students, and all staff is aware of the current needs of the students. Within the Young Epilepsy setting I communicate using: emails, students day journals, communication books, handover with colleagues, staff message book, staff meetings, meetings with my line manager, writing assessments, updating service user care plans, Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. It is important to observe individual’s reactions when communicating; as it informs me as to how they are feeling at the time. They may be upset, and need reassurance, they may be confused, and not understanding what is being said, they may be agitated, and need time to ‘cool down’. As a support worker, it is my responsibility to know the client’s I work with, as I will be able to interpret their reactions to communications, and be there to offer support if needed.

1.2 - Explain how communication affects relationships in the work setting

Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and the...