Unit 301-305

Unit 301 & 305 Communication/Develop Professional Relationships with Children, Young People & Adults

Please write out each question in full including the reference numbers.

Question 1
Consider how the following contexts may affect relationships and the way people communicate: (301 1.3)
  * Social - When in a social environment you are more than likely around people who know your personality and how you communicate, perhaps jokes, dramatic notions, being loud or quietly thoughtful may be ways in which you use your communicational skills. The friendship you have means people will want to spend time with you and will understand and accept your ways, thus conducive to a comfortable relaxed atmosphere. You may go out with work colleagues on a social basis, you would then err on the side of caution using politeness, and a more relaxed professional behaviour until you get to know their sense of humour and personalities. Social media needs to be included here as it is a popular way to communicate with friends, however caution needs to be taken that privacy settings are enabled, to avoid the whole world being able to see your photos can comments.
  * Professional : At work, in meetings, talking with parents, members of staff / students / outside agencies, all require professionalism. The way you would conduct yourself would be in a friendly, respectful, formal manner. Keen listening skills are important. Interest and understanding should be shown by you in body language, questions, answers and possible solutions. Any issues should be dealt with calmly in a non- threatening tone. Email is a common way to communicate on a professional level but care needs to be taken as to how you express certain conversations to ensure the wording is correct as conversations can be misinterpreted if emails are too blunt as body language cannot be appreciated here. Also the speed to which we reply to phone calls or emails is important as to how another person perceives you...