Unit 209

Unit 209 – Understand how to handle information in social care settings
Outcome 1– Understand the need for secure handling of information in social care settings
The legislation that protects all information is the Data Protection Act 1998. This act protects all information and personal data known about a living, identified person. There are 8 main principles to follow:
- Ensure all information is fairly and lawfully processed
- Personal data is obtained for specified and lawful purposes
- Personal data should be adequate, relevant and not excessive
- It should be accurate and kept up to date regularly
- Personal data shouldn’t be kept for longer than necessary
- Information should be processed within the rights of the act
- It is kept secure and not damaged or lost
- Cannot be transferred outside the EEA without suitable protection
All information is important and must have secure systems in place to keep the information confidential. There must be suitable safeguards and appropriate uses of personal information is in place. All information once written down is then permanent and is very personal. Personal data such as medical history, wishes for end of life and family backgrounds must be locked away and kept as confidential as possible.
Outcome 2 – Know how to access support for handling information in social care settings
If important information is required, you would go to the Care Team Manager or the Deputy Manager. If they do not know the information that is required, you would then ask the Home Manager. If only general and basic information is required, you would ask a member of the Admin team.

Firstly, you would approach the Care Team Manager and explain to them the concerns you have over the information that is being stored. If they cannot help, you would then go to the Deputy or the Home Manager. After consulting the managers, you would write a letter and detail the issues you have, the concerns being raised and the...