Unit 201

201 Questions for non assignment route

      1.1 Identify 3 different reasons why people communicate.

People communicate for the various reasons like to get to know each other and to know things about others. Also to express like how they feel and to let people know about their needs, it could also be sharing ideas and to give and receive information.

      1.2 Explain how effective communication affects all aspects of your work.

Effective communication affects all aspects of health care setting as individuals communicate to express their needs and preferences and to ensure they are met. It also build up the team work and creates an easier environment to work in. we need to discuss the options and the choices available to the individual to allow them and informed choice regard their care.

      1.3 Explain why it is important to observe an individual’s reactions when communicating with them.

It is important to observe an individual’s reactions when communicating with them because we can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated etc. This tells us if everything is ok with the service that we are providing and with the individual in general or if there might be a problem. Even observing body language helps the speaker if the other person understands/agree. After we know what an individual’s normal behaviour is, we can identify whether a change in behaviour might be an indication that there is a problem.

2.1 Explain why it is important to find out an individual’s communication and language need, wishes and preferences. Explain how you have done this.

Some people might have communication difficulties or unable to speak, since each and every individual are different it is very important to find out an individual’s communication and language needs, wishes and preferences. In order to support the individuals with communication difficulties there needs to be an understanding of the difficulties they might face. We...