Unit 1

Emma Lee – 6th June 2015
Unit 1 – Use and develop systems that promote communication.

1.2 – Explain how to support effective communication within own job role.
Within my job role as Deputy Manager it is important to have good communication skills which will develop positive relationships and share information with people using the services to ensure the best outcome for the service user and for my members of staff.
I need to communicate well with service user’s families, carers, colleagues and
other professionals on a daily basis. I use several different forms of communication within my role. Interpersonal skills enable me to interact with another person successfully. Having good communication skills are vital for working in this role as they help to develop positive relationships with service users and their families and friends to understand and meet their needs. This enables me to build positive working relationships with work colleagues and other professionals. This also gives me the tools to share information with people using my services by providing and receiving information, which enables me to report and plan on the work I do with other people.
I use various methods of communication.
  * One-to-one communication. I use this form of communication daily in my job role. An example of this is would be between me and a service user, me and and a G.P in relation to the needs of a service user, or when speaking to an assistant manager to discuss a service user. This can be done in person or over the telephone verbally.  
  * Non-verbal communication; this may be by email or by writing down and reporting during regular meetings to discuss care needs of service users, which may involve letters or reports to all parties involved. By holding regular meetings the relationships are strengthened, building trust and the ability to talk openly and honestly.  
  * Reading people’s body language and facial expressions to listen and understand their...